Privacy Policy – Mandy Clothing

Last updated: October 1, 2025

This Privacy Policy explains how Mandy Clothing (“we”, “us”, “our”) collects, uses, and protects your information when you visit https://mandyclothing.lk (“Website”) or place an order with us online or through our social channels.

By using our Website or placing an order (online, WhatsApp, Instagram, Facebook, or in-store), you agree to this Privacy Policy.

1. Who We Are

Mandy Clothing is a fashion retailer based in Sri Lanka, offering clothing and accessories through our physical store and online platforms.

Contact details

  • Store / Mailing Address: 342, Old Kesbewa Road, Nugegoda, Sri Lanka

  • Phone / WhatsApp: +94 74 096 2590

  • Email: tishanpriyankara9@gmail.com

2. Information We Collect

2.1 Information you provide directly

  • Name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order details (items, size, price, date)

  • Payment-related information (handled via secure payment providers)

  • Messages you send via Website forms, WhatsApp, Instagram, Facebook, or email

2.2 Information collected automatically

  • IP address and approximate location

  • Device type, browser type, operating system

  • Pages visited, time spent, and click actions

  • Referring links (e.g., from social media or ads)

2.3 Cookies, pixels & similar technologies

We use cookies and similar tools for:

  • Remembering your preferences and cart

  • Analytics and site performance

  • Advertising and campaign tracking (e.g., Meta / Google pixels)

You can control cookies via your browser, but some features may not work properly if disabled.

3. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders

  • Contact you about orders, size confirmations, delays, or issues

  • Respond to inquiries and support requests

  • Send promotions, offers, and new arrivals (if you’ve consented)

  • Improve our Website and customer experience

  • Prevent fraud and protect our systems

  • Comply with legal, tax, and regulatory requirements in Sri Lanka

4. Legal Basis (for international users)

For customers from regions like the EU/UK, we rely on:

  • Contract – to process and deliver your order

  • Consent – for marketing communications

  • Legitimate interest – analytics, site improvement, and fraud prevention

  • Legal obligation – record keeping where required

5. Sharing Your Information

We do not sell your personal data.

We may share it with:

  • Courier & logistics partners

  • Payment service providers / banks

  • IT, hosting & analytics providers

  • Marketing platforms (e.g., Meta, Google)

  • Government or legal authorities where required

All third parties are expected to handle your data securely and only for the service they provide.

6. Data Retention

We retain:

  • Orders/invoices – as required by Sri Lankan law

  • Support conversations – for follow up and service improvements

  • Marketing data – until you unsubscribe or ask us to delete it

When no longer needed, data is deleted or anonymised.

7. Data Security

We use reasonable technical and organisational measures to protect your data.
However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your region, you may:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion (subject to legal requirements)

  • Object to certain processing (e.g., marketing)

  • Withdraw consent where processing is based on consent

To use these rights, contact us via email or WhatsApp with proof of identity.

You can opt out of marketing at any time by replying “STOP” or unsubscribing.

9. Children’s Privacy

Our products and website are for adults. We do not knowingly collect data from children under 16.
If you think a child has provided us data, please contact us so we can delete it.

10. Third-Party Links

We may link to other websites (payment gateways, social media, partner sites).
We are not responsible for their content or privacy practices. Please review their policies separately.

11. Changes to This Privacy Policy

We may update this Policy from time to time. The latest version will always be on this page with the updated date at the top.

12. Contact Us

Mandy Clothing
342, Old Kesbewa Road, Nugegoda, Sri Lanka
Phone / WhatsApp: +94 74 096 2590
Email: tishanpriyankara9@gmail.com

 Payment, Shipping, Exchange & Refund Policy – Mandy Clothing

Last updated: October 1, 2025

This policy explains how payments, delivery, exchanges, and refunds work for orders placed with Mandy Clothing via mandyclothing.lk and our official WhatsApp/Instagram/Facebook channels.

By placing an order, you agree to the following terms.

1. Currency & Pricing

  • All prices are in Sri Lankan Rupees (LKR).

  • Prices may change without notice, but confirmed orders won’t be affected.

  • Any delivery or extra charges will be shown before confirming your order.

2. Accepted Payment Methods

We currently accept:

  • Cash on Delivery (COD) – where available, island-wide

  • Bank Deposit / Online Transfer – details provided when needed

  • Card / Online Payment via payment gateway – if enabled on our Website

Available options may differ between online and in-store orders.

3. Order Process & Confirmation

  1. You place an order via:

    • Website, or

    • WhatsApp / Instagram / Facebook / phone

  2. We may verify:

    • Item, size, colour

    • Delivery address and phone number

  3. Order is confirmed when:

    • COD: we confirm by message/call

    • Prepaid: payment is received successfully

Incorrect details may cause delays or failed delivery.

4. Shipping & Delivery

  • We deliver island-wide in Sri Lanka via courier partners.

  • Usual delivery time: approx. 2–5 working days after dispatch (location dependent).

  • Remote areas may take longer.

  • Delivery charges (if any) will be communicated clearly before confirmation.

Failed delivery / No answer

If the courier cannot deliver due to wrong address, unreachable phone, or repeated no-answer:

  • The parcel may be returned to us.

  • You may be charged re-delivery fees if you want it shipped again.

  • Repeated COD refusals may result in COD being disabled for future orders.

5. Order Cancellations

5.1 Before dispatch

You may request cancellation before dispatch by contacting us via WhatsApp/phone with order details.

  • If not yet processed/packed, we will cancel it.

  • If prepaid, we’ll process a refund in line with Section 8.

5.2 After dispatch

After dispatch/handover to courier, cancellation is normally not possible.
You may request exchange/return if eligible under Sections 6 & 7.

6. Exchanges & Returns (Size / Style Issues)

6.1 Eligibility

Subject to inspection, we may allow exchanges when:

  • You want to change size or colour; and

  • You contact us within 3 days of receiving the item; and

  • Item is:

    • Unworn and unused

    • Unwashed

    • Free from perfume, makeup, or damage

    • With original tags and packaging

6.2 Non-returnable items

For hygiene/clearance reasons, we usually do not accept returns/exchanges for:

  • Undergarments, lingerie, swimwear

  • Certain accessories (e.g., earrings)

  • Discounted / promotion / clearance items, unless defective

(Adjust this list as needed.)

6.3 Exchange process

  1. Contact us with:

    • Order number/screenshot

    • Item name & size

    • Reason and required new size/colour

  2. We confirm if exchange is possible and provide the return address.

  3. After we receive and inspect:

    • If approved, we send the replacement.

    • If unavailable, we may offer store credit or an alternative item.

6.4 Exchange shipping cost

  • For size/style changes where the original item was correct and not defective, customer usually pays return + re-delivery courier fees.

  • For wrong/defective items, we cover reasonable courier costs (see Section 7).

7. Damaged, Defective, or Wrong Item

If your order arrives:

  • Damaged,

  • Defective, or

  • Different from what you ordered

Please contact us within 48 hours with:

  • Clear photos/videos of the item

  • Photo of parcel/label

  • Order details

If confirmed:

  • We will offer a replacement, exchange, or refund at our discretion.

  • We will cover reasonable courier charges for such returns/exchanges.

8. Refunds

Refunds are generally given when:

  • We cannot fulfil a paid order due to stock or other issues;

  • You cancel a prepaid order before dispatch;

  • We approve a refund for defective/wrong items instead of exchange.

8.1 Refund method

  • Refunds are usually made back to the original payment method (bank transfer, gateway) or as store credit.

  • Cash refunds are typically not given for COD pickups; we may use bank transfer or store credit instead.

8.2 Timeframe

  • Once approved, please allow 5–10 working days for processing.

  • Bank/gateway timelines may vary.

9. Sale Items & Promotions

  • Items bought during sales, discounts, or special promotions may be non-refundable and non-exchangeable, except when defective or wrong item was sent.

  • Special promo rules (e.g., seasonal sales, bundle offers) will be shared in campaign details.

10. Payment Issues & Chargebacks

If you experience:

  • Double charge

  • Payment debited but order not created

  • Other payment errors

Please send us:

  • Screenshot of the error

  • Transaction reference

  • Date and amount

We’ll coordinate with the gateway/bank and keep you updated.
We kindly ask you to contact us first before raising chargebacks/disputes.

11. Contact – Payment, Delivery, Exchange & Refund

For any questions related to payments, delivery, exchanges, or refunds:

Mandy Clothing
342, Old Kesbewa Road, Nugegoda, Sri Lanka
Phone / WhatsApp: +94 74 096 2590
Email: tishanpriyankara9@gmail.com